Voiding a Resolution
If a deduction invoice line was cleared or written off incorrectly, you can reverse the resolution using the Void Resolution action without losing any history. Voiding reopens the invoice line to an editable state so it can be reassigned to the correct promotion or written off to a different GL account/fund type.
All void activity is preserved in both the Resolution History and the Settlement Report for audit tracking.
When To Use This
Use Void Resolution when:
- An invoice line was cleared to the wrong Promotion Line ID
- A line was cleared using the wrong Fund Type or GL account
- A line was written off when it should have been cleared to a promotion
- A cleared line needs to be re-routed from a promotion to a write-off
Prerequisites
Before voiding a resolution:
- The deduction transaction must contain at least one resolved invoice line in Cleared status
- The user must have the right permission to edit and resolve invoice lines
Steps To Correct A Cleared Deduction
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Navigate to Business → Deduction Reconciliation.
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Locate and click on the deduction transaction that contains the incorrectly cleared line.
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Scroll down to the Invoice Lines section within the transaction.
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Find the invoice line with a status of Clear that needs to be reversed.
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Click the Resolve Line button on that invoice line (located to the right of the line).
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From the activity dropdown that appears, select Void Resolution.
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A confirmation prompt will appear. Click Yes to confirm.
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You should see: the invoice line status changes back to Match Confirmed, and the open amount on the line, invoice header, and transaction total is restored to its original value.
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In the Resolution History panel, you will see both the original clear entry and a new reversal entry (shown as a negative amount — netting to zero).
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The line is now editable. You can:
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Enter a new Promotion Line ID and clear to the correct promotion, or
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Select the line, click Write Off, and clear directly to a GL account / fund type
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Note: To void multiple cleared lines at once, you can perform the void at the Invoice Header level if all lines on the deduction — or all lines across multiple deductions — need to be reversed.
If you only need to void specific cleared lines within a deduction, select the individual invoice lines using the checkboxes, then select Void Resolution from the three-dot menu on the far right of the action bar.
Expected Result
- The invoice line returns to Match Confirmed or Pending status with its original amount restored
- The Resolution History shows the original clear and the void reversal as a paired record
- The Settlement Report reflects the void as a negative entry under the Void activity type
- The deduction transaction status changes from Resolved back to its prior status until lines are re-resolved
Troubleshooting
Problem: The Void Resolution Option Does Not Appear In The Resolve Line Dropdown
Likely cause: The invoice line is not in Clear status, or the user lacks the correct DRM_RESOLUTION permission.
Fix: Confirm the line shows Clear status. If the option still doesn't appear, contact your Admin to verify your permissions.
Problem: After voiding, The Deduction Still Shows Resolved Status
Likely cause: Other invoice lines in the same transaction are still cleared.
Fix: Scroll through all invoice lines. Void each cleared line individually, or use multi-select to void all at once.
Problem: The Void Appears In The Settlement Report But The Line Still Shows The Old Promotion Assignment
Likely cause: The promotion line ID field was not cleared after voiding.
Fix: After voiding, edit the line and click into the promotion line ID field, delete the existing value, and save before re-assigning.
Problem: User Needs To Void A Write-Off Instead Of A Clear
Likely cause: Confusion between clear and write-off resolutions.
Fix: The same Void Resolution option applies to write-offs — the workflow is identical.