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Troubleshoot Login Issues

Having trouble accessing your Vividly account? Here's how to fix the most common issues.

 

 

Try These First!

Most login problems are solved by:

  • Checking your spam folder for "Your login request to Vividly"
  • Requesting a new link (they expire after 1 hour)
  • Switching between login methods (Continue with Email vs. Continue with Google/Microsoft)
  • Opening Vividly in an incognito/private browser window or clearing your browser cache 

Step 1: Check Your Email

If you're using Continue with Email, search your inbox for "Your login request to Vividly". Check spam, junk, and promotions folders too.

Things to know:

  • Login links expire after 1 hour
  • Clicking a link multiple times will break it
  • Only use the most recent link if you've requested several
  • Emails usually arrive within 1-2 minutes

If you're not receiving emails, your corporate IT may be filtering them. In that case, try SSO instead.

Step 2: Switch Login Methods

If Continue with Email isn't working, try Continue with Google or Continue with Microsoft (or vice versa). Both methods access the same account.

Note for corporate users: If SSO isn't working on your work computer, it's likely blocked by your IT department. Just use email login instead - it rarely gets blocked by corporate firewalls.

Step 3: Clear Cache and Try Incognito

Clear your browser's cookies and cached data, then close all windows and try again. If that doesn't work, open an incognito or private browsing window:

  • Chrome/Edge: Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac)
  • Firefox: Ctrl+Shift+P (Windows) or Cmd+Shift+P (Mac)
  • Safari: Cmd+Shift+N

If login works in incognito, the issue is browser-related (cache, cookies, or extensions).

Step 4: Check Browser Extensions

Disable browser extensions temporarily, especially:

  • Popup blockers
  • Ad blockers
  • Privacy extensions
  • VPNs

For SSO, make sure your browser allows popups from portal.govividly.com.

Step 5: Try a Different Network

If you're on a corporate network, try connecting from home WiFi or a mobile hotspot. Many workplace networks block authentication services.

Common Error Messages

  • "Invalid or expired link" - Request a new link at portal.govividly.com

  • "User not found" - Verify you're using the correct email or contact your Vividly administrator

  • "Access denied" - Contact your Vividly administrator to check your permissions

  • SSO window closes or shows error - Switch to email login, check popup blocker settings, or clear browser cache

Best Practices

  • Use the same device and browser where you requested the link
  • Click the link directly from email (don't copy/paste)
  • Open the most recent email, and only click once
  • Bookmark portal.govividly.com
  • Use the latest version of Chrome, Firefox, Safari, or Edge

Still Can't Login?

Contact Vividly Support with:

  • Your email address
  • Login method you're trying (email, Google, or Microsoft)
  • Any error messages or screenshots
  • Your browser and device
  • What troubleshooting steps you've already tried