--- title: Troubleshoot Login Issues description: Having trouble accessing your Vividly account? Here's how to fix the most common issues. --- [Skip to content](https://knowledge.govividly.com/troubleshoot-login-issues#main-content) [Submit a Support Ticket](https://knowledge.govividly.com/kb-tickets/new?hsLang=en) [Open the Vividly portal](https://knowledge.govividly.com/support?hsLang=en) [![hubspot\_survey\_logo\_vividly-4](https://knowledge.govividly.com/hs-fs/hubfs/hubspot_survey_logo_vividly-4.png?width=150&height=32&name=hubspot_survey_logo_vividly-4.png)](https://knowledge.govividly.com/?hsLang=en) Open main navigation Close main navigation - [Submit a Support Ticket](https://knowledge.govividly.com/kb-tickets/new) - [Open the Vividly portal](https://knowledge.govividly.com/support) Search the Vividly Knowledge Base - There are no suggestions because the search field is empty. 1. [Vividly Knowledge Base](https://knowledge.govividly.com/?hsLang=en) 2. [Account Settings](https://knowledge.govividly.com/account-settings?hsLang=en) 3. [Miscellaneous](https://knowledge.govividly.com/account-settings?hsLang=en#miscellaneous) April 21, 2026 # Troubleshoot Login Issues ## Having trouble accessing your Vividly account? Here's how to fix the most common issues. #### **Try These First!** Most login problems are solved by: - Checking your spam folder for "Your login request to Vividly" - Requesting a new link (they expire after 1 hour) - Switching between login methods (Continue with Email vs. Continue with Google/Microsoft) - Opening Vividly in an incognito/private browser window or clearing your browser cache  #### **Step 1: Check Your Email** If you're using Continue with Email, search your inbox for "Your login request to Vividly". Check spam, junk, and promotions folders too. Things to know: - Login links expire after 1 hour - Clicking a link multiple times will break it - Only use the most recent link if you've requested several - Emails usually arrive within 1-2 minutes If you're not receiving emails, your corporate IT may be filtering them. In that case, try SSO instead. #### **Step 2: Switch Login Methods** If Continue with Email isn't working, try Continue with Google or Continue with Microsoft (or vice versa). Both methods access the same account. Note for corporate users: If SSO isn't working on your work computer, it's likely blocked by your IT department. Just use email login instead - it rarely gets blocked by corporate firewalls. #### **Step 3: Clear Cache and Try Incognito** Clear your browser's cookies and cached data, then close all windows and try again. If that doesn't work, open an incognito or private browsing window: - Chrome/Edge: Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac) - Firefox: Ctrl+Shift+P (Windows) or Cmd+Shift+P (Mac) - Safari: Cmd+Shift+N If login works in incognito, the issue is browser-related (cache, cookies, or extensions). #### **Step 4: Check Browser Extensions** Disable browser extensions temporarily, especially: - Popup blockers - Ad blockers - Privacy extensions - VPNs For SSO, make sure your browser allows popups from portal.govividly.com. #### **Step 5: Try a Different Network** If you're on a corporate network, try connecting from home WiFi or a mobile hotspot. Many workplace networks block authentication services. #### **Step 6: Have your IT team whitelist govividly.com** If you're unable to access Vividly through your company network, ask your IT team to whitelist govividly.com to ensure the platform isn't being blocked by a firewall or network security policy. #### **Common Error Messages** - "Invalid or expired link" - Request a new link at portal.govividly.com - "User not found" - Verify you're using the correct email or contact your Vividly administrator - "Access denied" - Contact your Vividly administrator to check your permissions - SSO window closes or shows error - Switch to email login, check popup blocker settings, or clear browser cache #### **Best Practices** - Use the same device and browser where you requested the link - Click the link directly from email (don't copy/paste) - Open the most recent email, and only click once - Bookmark portal.govividly.com - Use the latest version of Chrome, Firefox, Safari, or Edge #### **Still Can't Login?** Contact Vividly Support with: - Your email address - Login method you're trying (email, Google, or Microsoft) - Any error messages or screenshots - Your browser and device - What troubleshooting steps you've already tried - [Release Notes](https://knowledge.govividly.com/release-notes?hsLang=en) - [Business](https://knowledge.govividly.com/business?hsLang=en#main-content) - [Revenue Dollars](https://knowledge.govividly.com/business?hsLang=en#revenue-dollars) - [Point-of-Sale (POS) Data](https://knowledge.govividly.com/business?hsLang=en#point-of-sale-pos-data) - [Deductions Spend](https://knowledge.govividly.com/business?hsLang=en#deductions-spend) - [Deductions Reconciliation - Getting Started](https://knowledge.govividly.com/business?hsLang=en#deductions-reconciliation-getting-started) - [Deductions Reconciliation - Working Deductions & Automation](https://knowledge.govividly.com/business?hsLang=en#deductions-reconciliation-working-deductions-automation) - [Deductions Reconciliation - Sales Review & Disputes](https://knowledge.govividly.com/business?hsLang=en#deductions-reconciliation-sales-review-disputes) - 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